Privacy Policy
Last updated: 13 March 2026
1. Introduction
Ironwood Composite ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our window and door services.
2. Information We Collect
We may collect information about you in a variety of ways:
- Personal Data: Name, email address, phone number, postal address, and postcode when you request a quote or contact us.
- Property Information: Details about your property and glazing requirements to provide accurate quotes.
- Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
- Communication Data: Records of correspondence when you contact us by phone, email, or through our website forms.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our window and door services
- Respond to your enquiries and provide quotes
- Schedule and complete installation work
- Send you service-related communications
- Improve our website and services
- Comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (e.g., payment processors)
- Professional advisers (accountants, lawyers) as required
- Regulatory authorities when required by law
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain customer records for 7 years for tax and legal purposes.
7. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
8. Cookies
Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some features of our website.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.